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Customer Integration Specialist
Dive into the adventure!
The adventure is in full swing: a career with Dreeven Technologies is an opportunity to contribute to the history of a fast-growing company!
To keep up with the growing demand, Dreeven is looking to expand its customer integration team.
Your mission:
As an Integration Specialist, your goal will be to offer an exceptional customer experience!
You’ll have a front-row seat for integrating customers to our collaborative construction project management platform.
Your day-to-day:
- Closely assist customers throughout their integration journey, enabling them to gain in efficiency and feel the difference in their daily processes;
- Participate in brainstorms and workshops to set up a methodology for monitoring new users’ experience with our platform features, in order to continuously improve our integration process;
- Test best practices based on ongoing improvements to the platform by our development team;
- Use your creativity and resourcefulness to structure follow-up tools, information distribution, and integration and ongoing training programs;
- Participate in feedback sessions and focus groups to learn about the benefits and challenges identified by the collaborators invited to use the platform;
- Learn new methods and hone your skills through experience-sharing with Dreeven team members and their respective activities.
Our ideal candidate:
- Positive, organized, determined, visionary, resourceful, autonomous, versatile and rigorous;
- Excellent written and verbal communication skills, in English and in French;
- Keen interest in technology and digital tools;
- Excellent teaching skills and ability to synthesize complex information;
- Strong background in customer service and experience;
- Experience in customer integration or learning programs;
- Experience with the Microsoft Office and Google suites (in a Windows or IOS environment, whichever you prefer);
- Asset: knowledge of the construction industry;
- Asset: experience with CRM software such as Zoho, as well as ERP systems;
- Asset: experience with explainer video editing programs such as Camtasia or Synthesia.
To truly contribute to the innovation of the construction industry, join Dreeven!
Customer Support Agent
- Offer the best customer service via phone & email;
- Receive incoming calls from customers and assist in familiarizing them with our platform;
- Listen to customers, identify their difficulties, answer their questions
- Excellent written and verbal communication skills in English & French;
- Ideal: experience in customer service for technological solutions;
- Positive, organized, persistent, resourceful, autonomous, versatile and strong.
- Entrepreneur: problem solver, able to make decisions and move quickly;
- Responsible, proactive and comfortable with the dynamics and reality of working in a fast-growing startup
To apply:
Send your resume and any other relevant information to recrutement@dreeven.com. Product Manager
- Lead and support the product development team (UI/UX designer) in relation with customers and the development team;
- Interfacing with the development team to: – monitor product development progress – be available to the team to clarify needs and – help solve implementation issues
- Monitor and maintain the product development roadmap over time, using the tools already in place (craft.io and Jira);
- You’ll be able to hone your skills through experience-sharing with members of the Dreeven team and their activities.
- Excellent written and verbal communication skills in French and English;
- Experience in IT product management ;
- Asset: Experience in leading a product development team;
- Asset: Experience with Zoho (desk), Jira, Figma software suites;
- Positive, organized, persistent, visionary, resourceful, autonomous, versatile and rigorous;
- Windows environment or IOS environment, your choice!
Project Manager, Construction Industry — Client Integration
Are you proactive, creative, helpful, and love technology? The goal: To deliver an exceptional customer experience.
Main tasks:- You will have a front row seat to perform the integration of customers to the solution; allowing them to gain efficiency, make a difference in their daily lives;
- You will closely accompany these customers throughout their integration period;
- You will be aware of the latest improvements to the solution. You will have the chance to test the best practices for them;
- You will have the latitude to properly structure the monitoring and information distribution tools;
- You will have the opportunity to develop content with several tools to facilitate the dissemination of current requests;
- You will be able to hone your skills through experience sharing with Dreeven team members and activities.
- Excellent written and verbal communication skills in French and English;
- Experience in customer service, training and/or integration;
- Positive, organized, persistent, visionary, resourceful, autonomous, versatile and rigorous;
- Asset: knowledge in construction;
- Asset: experience with Zoho, Camtasia, offices software suites.
To apply:
Send your resume and any other relevant information to recrutement@dreeven.com. Senior Web Developer Full Stack — Ruby on Rails
We are looking for a Senior Web Developer Full Stack, Ruby on Rails.
Main tasks:- Participate in the design process and implementation of new functionalities;
- Program tests;
- Participate in code revisions of pull requests.
- Self-taught, curious, like to learn new web technologies;
- Enjoy test development and pair programming;
- 3-5 years with Ruby on Rails (5.1) or any other MVC framework;
- VueJS, React or experience with any other compatible framework;
- CSS3 / SASS / HTML5;
- Responsive design with Flexbox, CSS Grid
- TDD (Test Driven Development) with rspec/Selenium/Capybara/Git
To apply:
Send your resume and any other relevant information (GitHub profile, website, portfolio, etc) to recrutement@dreeven.com. Customer Support Agent
- Offer the best customer service via phone & email;
- Receive incoming calls from customers and assist in familiarizing them with our platform;
- Listen to customers, identify their difficulties, answer their questions
- Excellent written and verbal communication skills in English & French;
- Ideal: experience in customer service for technological solutions;
- Positive, organized, persistent, resourceful, autonomous, versatile and strong.
- Entrepreneur: problem solver, able to make decisions and move quickly;
- Responsible, proactive and comfortable with the dynamics and reality of working in a fast-growing startup
To apply:
Send your resume and any other relevant information to recrutement@dreeven.com.Spontaneous application
Here at Dreeven, we work hard and play hard!
We rise up to the challenge, participate in the success, develop solutions, and believe in fostering a creative an environment.
If this resonates with you, we would love to hear from a go-getter professional like yourself!